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FAQ

Q: Are you a trading company or manufacturer?

A: We are the real manufacturer with our own factory, we have the professional purchasing/ production/design/ QC / engineer/ after-sales service/sales department, welcome to visit our company.

Q: What're the relations between RandM Vape and Fumot?
A: RandM Vape is a brand generated by Shenzhen Fumot Technology Co.ltd, which means Fumot owns the RandM Vape Brand.


Q: What are the payment methods?

A: We accept Paypal, T/T, Western Union, Alibaba Trade Assure various payments as you like.

Q: When will you ship my stuff once i made an order?

A: Usually for 1000pcs below, we will ship within 7 working days. For very big quantity, we can ship in several batches.
 

Q: Can I custom my logo on product or packaging?

A: Yes buyer's logo/packaging customization is warmly welcomed. After we confirmed the details, we will produce out a sample then confirm with the buyer. If no problem then we will instantly start to go on mass production.

 

Q: Can I pay some deposit first, when you finish my big quantity, then I pay the rest?

A: Sure, we support a 30% deposit before producing, 70% balance payment before shipping, this only acceptable when paying to our bank directly.

 

Q: Sometimes I also want to order other stuff, could you please help me purchase it?

A: No problem, it’s our pleasure.

 

Q: What's about the returning policy when I found vapes are not working? 

A: Pls collect all bad ones together, send detailed photos/videos to us, after we check, we will make up the corresponding quantity together with your new order.